Every driver verified, every loading point public, every trip tracked. The basics, done properly.
Government ID, driver's licence, vehicle registration, and insurance — verified by a real person within 24 hours of application.
Every loading point is a public, well-lit location — not a private address. You can see it on the map before you go.
One-time email codes to sign up, profile photos encouraged, and a report button next to every user.
Every trip is GPS-logged for the driver's safety and yours. Share your trip with a friend in one tap.
All verified drivers carry valid commercial auto insurance. We require proof at signup, not just self-attestation.
Email support@loadq.ca and a real human responds within hours — not a chatbot, not a ticket system.
If you feel unsafe in a car — ask the driver to pull over at a safe public location. Open the LoadQ in-app emergency menu (red icon, top right) to share your location with 911 and a chosen contact.
→If something went wrong but you're safe — open the trip in your app and tap 'Report'. We read every report and respond within 24 hours.
→Disputes about pricing, missed connections, or driver behaviour go to support@loadq.ca. We mediate fairly between passengers and drivers.