Support
📧 Email us
The fastest way to reach us is support@loadq.ca. Include your account email and a short description of the issue (and a screenshot if you have one).
Operated by Concord Express Inc. · Ottawa / Gatineau, Canada
Common questions
I'm not getting my login code
Login codes are sent by email. Check your spam/junk folder. If it still hasn't arrived after a few minutes, request a new one, and make sure your email address is typed correctly. Still stuck? Email us.
How does the queue work?
Join the queue for a loading zone, and you'll be assigned a position. When it's your turn, you'll be notified to load. Loading windows are time-limited, and you'll get reminders as your time runs down.
Reporting or blocking a user
Tap the ⋯ menu next to any user in the app to report or block them. We review every report.
Delete my account
You can delete your account anytime from the app's Profile screen, or via loadq.ca/delete-account. We remove or anonymize your personal information within 30 days.